The procedure of due diligence is crucial if you're looking to buy website business in the future. It has been estimated that up to half of all business deals can crumble apart during this stage, and in the majority of instances, this is due to misrepresentations which occur during the initial discovery period, but sometimes, a deal breaker can also be due to a poor assessment by the potential buyer which leads to a loss of interest.
When you buy an online business enterprise, you're going to have to deal with a variety of challenges not seen in a “wood and concrete” operation. You will need to focus on the very composition of the business itself, which will be structured around the website and technology used, understand the products and services being sold, get to know who the customers are as well as the employees (especially the tech people), go through the financials and any legal issues associated with this type of business. When all said and done, you're the one who has to be satisfied with the marketing initiatives which are under way for the core website, become an expert at generating traffic and search for expansion opportunities on a daily basis. Don't forget that this is far more than simply a website for sale.
With this kind of online enterprise, marketing is extremely important, but the framework, software and specialized knowledge used to establish the layout of the website are also just as essential. The website is the “window on the world” for this business, and you need to be happy with the way it has been constructed. You must get the owner to give you a full tour of the website, including the front-end and back-end, understanding the way that customers will interact with it and how transactions are handled. Make a point of finding out how the website was put together, whether it was created internally or by someone else, who manages the coding, backups, hosting or the physical server itself. If any of this process is controlled by the owner, consider an agreement with him or her, following any purchase, to be available for a certain period of time in case of questions and especially of emergencies. If the whole process is outsourced you will need to speak to the people concerned before closing.
During your initial thought making processes, you should ask yourself whether you are happy to be involved with the ongoing maintenance, coding issues, updates and all elements of website operation or whether you will be outsourcing this. Pay particular attention to how transactions are handled, credit cards processed, security and safety.
When you look at the products or services on offer by the business, consider if there is any type of exclusivity. If not, you may likely face opposition from competitors down the road. Does the business rely on certain suppliers? If so consider whether these are reliable or whether there are any alternative sources of supply available.
Marketing is everything when it comes to an Internet-based operation and you want to get a full understanding for the type of customer that you will have to deal with. Does the business market directly to consumers or to other businesses? You will need to be able to identify the unique selling proposition and the value-added benefit that the operation represents to your customers. Your support structure should be over and above and every element of the business should be aimed at over delivering to the client.
If the business has employees, take time to understand them. For people coming from a traditional corporate environment, this may involve a process of adjustment. Often they will find that the more “creative” types are a little unconventional – will this cause a potential conflict of understanding, loyalty or respect? Be wary if the operation of the business relies heavily on one particular individual or another due to their skills and consider whether you should have a “non-compete” clause of some kind in place? You will definitely need a robust non-compete with the owner!
In addition to your focus on regular financial information and ratios, consider what you might need to do to establish new merchant operations for yourself if need be. A business such as this will process almost all transactions through credit cards or online checks and it is really easy to look at histories and see whether there are any significant charge backs of any kind.
Often the value of a website can be in its domain name. Check to identify the owner of the domain name through one of the registration sites online. You should also check to see where the site is hosted and how easy it would be to assume any of these agreements. Check on the material published on their website to see whether it is original and not plagiarized in any way.
We said that marketing is everything. Do you have a good “gut feeling” for this type of business yourself? This may be important. Always ask the seller to explain their main marketing initiatives and how they have worked in the past. Make a good note of any marketing programs that did not work so that you do not try them again, at least in that type of form. Tracking and testing is very important in this sphere, so check to see what methods they used.
When you're evaluating an Internet business, be aware of how radical or unusual it may be. Is there any possibility that regulation will be introduced in future to significantly affect its very existence? Remember that this has happened in the past, and you don’t want to be the proud owner of a new business who faces such a threat in the short term.
Richard Parker is the author of the How to Buy a Good Business at a Great Price series. As President and founder of Diomo Corporation - The Business Buyer Resource Center, his materials, seminars and consulting have helped thousands of business buyers realize their dream to buy a business.
